ORGANISATION & CULTURE updated employee feedback, Google has developed 10 key behaviours seen in effective leadership which include empowering the team, supporting career development and being a strong decision-maker. To facilitate leadership development, the company incorporates these behaviours in its internal manager training programmes, workshops and leadership coaching. Within this data-driven approach, Google has found one of the key indicators of employee satisfaction is autonomy. Project Aristotle, a multiyear research initiative run by Google, revealed employees who felt trusted in their teams and had the ability to speak up were more likely to perform well than employees who did not. To develop this culture, the company has long encouraged employees to
PSYCHOLOGICAL SAFETY: WHAT IS IT?
Psychological safety is the shared belief held by members of a team that they will not be punished, humiliated or marginalised for speaking up with ideas, questions, concerns or mistakes.
This can be monitored through pulse surveys, exit interviews and utilisation rates of feedback loops and other systems. dedicate around 20 % of their working hours to their own projects, which has historically led to new products like Google Maps and Gmail. Alongside this, Google has developed extensive learning and development opportunities for employees so they can plan their own professional development path independently.
The ROI of trust and wellbeing Where Microsoft focuses on leadership behaviour and Google focuses on data, Salesforce built its culture around a philosophy. Chief Executive Officer Marc Benioff has long been interested in“ ohana”, the Hawaiian term for family that signifies community and mutual support. After initially learning about this concept on childhood holidays to Hawaii, Marc shared in his 2019 book“ Trailblazer” that his goal was to instil this philosophy in Salesforce’ s culture from the offset. He says:“ That was the culture I wanted for Salesforce from the beginning— one that was inclusive of everyone and would underlie everything we do.” The company has instilled this culture of support and inclusivity in its core values, informing talent acquisition, learning and development opportunities and wider employee experience. Alongside assessing candidates for technical skills, Salesforce says it
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