TOP 10 | PEOPLE LEADERS IN HOSPITALITY AND TRAVEL

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Culture brings us together at Accor

Company: Accor Employees: 360,000 Revenue: US $ 6.6bn

In his role as Global Chief People and Culture Officer for Accor, Laurent Choain is helping the company reshape its talent strategy as it looks to expand its global footprint. To ensure the company’ s wide-reaching workforce – which spans more than 110 countries – is in a position to deliver high-quality guest experiences, Accor has developed a Heartist ethos, which combines heart and art and is designed to signify passionate and authentic hospitality. This encourages employees to create personalised and memorable guest interactions.

Laurent Choain Global Chief People and Culture Officer Accor