They’ re fixed by changing who’ s doing the filtering and the culture around delivering uncomfortable truths.”
For Katie, the most reliable antidote is found in skip-level conversations.“ When executives hear directly from two and three levels down, two things happen: the message arrives intact, and the managers in between quickly learn that watering things down isn’ t a safe strategy,” she explains.
The accountability trap Creating a culture where each and every employee can be heard is no mean feat –
106 June 2026