Karen believes the next year will be decisive.“ If I were to name one thing, it would be this: make the intentional redesign of work for human-AI collaboration your top priority. Our research is detailed that with AI access widening across organisations, intentional design, not technology alone, is becoming the real differentiator. And yet most organisations are still taking a tech-first approach, which our data shows is 1.6 times more likely to leave ROI expectations unmet.”
Consequently, Karen states that the“ risks of inaction go beyond financial underperformance.”
She adds:“ Organisations that do not act will accumulate cultural debt, see AI adoption stall and face widening skill gaps at precisely the moment speed and adaptability matter most. We are at a tipping point, and the next 12 months will genuinely separate the organisations that shape what comes next from those that spend years trying to catch up.”
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