LEARNING & DEVELOPMENT
The business awarded over 200 promotions – reflecting a
263 % growth in some areas as part of a 10-year expansion
87 % of Valor Hospitality’ s team express pride in their role
Staying on top of technological changes has been something the team have been great at in recent years. They have encouraged me to move towards a more digital-led, flexible learning and development programme, which can easily be updated to include the latest ideas.
Businesses across sectors are also placing greater emphasis on the ROI of learning and development. The L & D teams that can clearly evidence the benefits of their processes at a time when most organisations are facing financial strain will be the most successful.
Empathy is another key skill for L & D team members. Those with greater empathy have more understanding of people’ s individual needs and preferences for learning, which increases the chances of L & D being effective.
What does the future of learning look like in your organisation? We’ ll never go back to the level of face-to-face learning we once had. I was proven wrong by my L & D team to move to a part-digital onboarding solution for greater uptake and engagement.
I’ m glad I took my team’ s advice, as they were right. The future will continue to have a variety of options, more user-driven, less prescribed and a whole lot more learning from others, coaching and mentoring. I will never be quoted again saying,‘ We’ re in the hospitality and service industry, we need to develop through in-person modern learning techniques that will work for us all.’
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