LEARNING & DEVELOPMENT
L earning at work has changed dramatically, yet many organisations are still clinging to approaches that no longer reflect how people actually learn. Employees now expect flexibility, relevance and autonomy, not generic programmes delivered on a fixed schedule.
In hospitality especially, where every interaction shapes the guest experience, development has to feel personal, practical and continuous. That’ s why Valor Hospitality has moved away from one‐size‐fits‐all training and towards a culture where learning is woven into daily work, supported by technology, strengthened by leadership and shaped around each individual’ s needs, ambitions and real-time responsibilities.
Here, People and Culture Director Moira Laird tells HR Chief more about how people-focused training, learning and leadership creates a culture that helps deliver exceptional customer experiences.
Considering traditional training approaches, what feels most out of step with how people actually learn today? Many businesses still rely on a one-sizefits-all sheep-dip approach to learning and development. This wouldn’ t be acceptable in any other form of business operations, so why is it when it comes to learning?
84 April 2026