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Defining success. Your way – Rebecca Schmitt

Mastercard

CPO: Susan Muigai Employees: 35,300 Revenue: US $ 32.8bn

Since joining in 2025, Chief People Officer Susan Muigai has steered Mastercard toward a decency-first employee experience, which focuses on treating employees with respect, fostering inclusion and prioritising wellbeing as a business imperative.

In this role, Susan has improved the employee experience at Mastercard by expanding global mental health networks for Mastercard. She has also continued work on its Work from Elsewhere programme, which allows employees to work remotely from any location for up to four weeks per year.

Susan Muigai, Chief People Officer, Mastercard hrchiefmagazine. com